Your business reputation is everything, and you work incredibly hard for it. Word of mouth can spread quickly within a community, but bad reviews online can last for years and be seen by thousands of potential customers. Having a Reputation Management team like Localmize on your side can help you play a strong defensive role when ratings and reviews are hurting your business. With so many platforms for customers to review businesses on, it’s become increasingly more difficult to keep up with each review and handle them accordingly. There’s no “I” in defense. It’s a team effort. Let our team show you how we can help you strategize and combat bad reviews in real time when they happen.
Reputation Mangement Details
Localmize provides online reputation management services to improve how and what online consumers see about your business. Here are just a few of the benefits of our reputation management services:
- Receive instant review alerts by text or email with customized messages
- Respond to reviews all in one place from your personal dashboard
- Promote your best reviews to Facebook, Twitter, etc.
- Monitor and track reviews & ratings over time by location, visitors, positive/negative
- Easily manage your online reputation with a fully customizable experience with the app
- Access to our experts to help strategize and communicate
Ratings Lead To Customers
With more consumers shopping online than ever before, customer ratings and reviews have become a starting point for shoppers. They are also a huge factor in decision making. According to Vendasta, more than 88% of online shoppers incorporate reviews into their shopping decisions and the star rating is the number one factor used to judge a business. Unfortunately, angry customers are usually quicker to review a business than happy ones. It is best to tackle them head on and do what you can to make things right.
Angry Reviews? No Thanks
So, how do you counter an angry review? How do you ensure your rankings and customer profile don’t take a hit? How do you protect your business’s reputation from the one customer who was having a bad day before they found out you were out of soy milk? Utilizing our reputation monitoring and management software, Localmize can help.
Keep Strong Reviews Visible
With a strong team on your side, you can always have your strongest reviews most visible to your consumers. Localmize will help ensure that your target audience is seeing more positive than negative and can help you contain the spread of a single negative review. It takes vigilance and to be consistently monitoring reviews across hundreds of possible sites – most business owners just don’t have the time to dedicate, but we do.